Privacy Policy
Introduction
Hitch Equity (“Hitch”, “we”, “our”, or “us”) is a financial technology company that provides digital infrastructure,
platforms, and related services to financial institutions, lenders, brokers, and other authorized partners (“Clients”).
Hitch acts primarily as a Data Processor, processing personal data solely on behalf of and under the documented
instructions of its Clients, who act as Data Controllers.
This Privacy Policy explains:
• our role in processing personal data,
• the types of data we process,
• the safeguards we apply, and
• how individuals may exercise their rights through the appropriate controller.
Scope and Application
This Privacy Policy applies to personal data processed through:
• Hitch’s home-equity and lending technology platforms
• White-label and partner-branded portals
• APIs, integrations, and analytics tools
• Associated websites and operational systems
This policy applies only to data processed in the context of providing services to Clients.
Our Role and Responsibilities
As a Data Processor
Hitch:
• Does not determine the purposes or means of processing borrower or applicant data
• Processes personal data only to deliver contracted services
• Acts in accordance with Data Processing Agreements (DPAs) and applicable law
Client Responsibilities (Data Controllers)
Our Clients are responsible for:
• Determining the lawful basis for processing
• Providing privacy notices to individuals
• Responding to data subject rights requests
• Making final lending or eligibility decisions
If you are an individual whose data is processed via our platform, your primary relationship is with the Client, not
Hitch.
Categories of Personal Data Processed
Depending on Client instructions, Hitch may process:
Personal and Identification Data
• Name, date of birth
• Contact details
• Government-issued identifiers (where required)
Financial and Property Data
• Income and employment information
• Credit-related data
• Property and asset details
Technical and Usage Data
• IP addresses and device identifiers
• System logs and audit trails
• Platform usage metadata
Hitch processes only the minimum data necessary to perform the services.
Purposes of Processing
Hitch processes personal data solely to:
• Provide and operate fintech platforms
• Support loan origination and underwriting workflows
• Enable identity, credit, and fraud-prevention checks
• Maintain system security and integrity
• Meet contractual, legal, and regulatory obligations
Hitch does not independently use personal data for marketing, profiling, or unrelated analytics.
Legal Bases for Processing
As a Data Processor, Hitch relies on the lawful bases determined by its Clients, which may include:
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent, where applicable
Clients are responsible for communicating these bases to individuals.
Sub-Processors and Data Sharing
• Hitch may engage vetted sub-processors, such as cloud hosting, security, or verification providers.
• All sub-processors are contractually bound by data protection obligations
• Hitch conducts due diligence and ongoing oversight
• Hitch does not sell personal data
• A list of sub-processors may be made available to Clients upon request.
International Data Transfers
Where data is transferred internationally, Hitch implements appropriate safeguards, including:
• Standard Contractual Clauses (SCCs)
• Contractual data protection commitments
• Encryption and access controls
Data Security Measures
Hitch maintains technical and organizational measures aligned with recognized security standards, including:
• Encryption in transit and at rest
• Role-based access controls and least-privilege principles
• Logging, monitoring, and audit trails
• Incident detection and response procedures
• Regular security assessments and employee training
No system is entirely risk-free; however, Hitch continuously evaluates and improves its security posture.
Data Retention and Disposal
Personal data is retained only:
• for the duration instructed by Clients,
• as required to provide services, or
• as mandated by applicable law.
• Upon termination of services, data is returned or securely deleted, subject to legal requirements.
Data Subject Rights
Requests relating to access, correction, deletion, or restriction of processing should be directed to the relevant Client
(Data Controller).
Where required by law, Hitch will reasonably assist Clients in fulfilling such requests.
Breach Notification
In the event of a personal data breach, Hitch will:
• Notify affected Clients without undue delay
• Provide relevant details to support regulatory and individual notifications
• Cooperate fully with Clients and authorities as required by law
Privacy by Design and Default
Hitch incorporates privacy and data protection principles into system design and operations, including:
• Data minimization
• Access limitation
• Secure defaults
• Risk assessments for new processing activities
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through appropriate channels.
Contact Information
For privacy-related inquiries:
Email: william@usehitch.com
Company: Hitch Equity
If you are an individual seeking information about your data, please contact the financial institution or lender through
whom you applied.